CHC52021 Diploma of Community Services
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CHC52021 Diploma of Community Services

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This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication

Qualication Code, Title and Link

CHC52021 Diploma of Community Services

CRICOS Course Code: 113471G

The latest release of the qualification can be found at: https://training.gov.au/Training/Details/CHC52021

Provider

Rockford College
RTO Code: 45650
CRICOS Provide Code: 03882C

Course Description

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication

Target Group

• Individuals seeking to pursue a career in community services management.
• Individual seeking to enter a new industry sector.
• Individuals seeking a pathway to higher-level qualification.

Career Outcome

Potential employment options are in a range of community services management roles.

Future Pathway

Students who complete this course may wish to continue their education into CHC62015 Advanced Diploma of Community Sector Management or higher education qualification in community services.

Course Structure

Twelve (12) core units and eight (8) elective units are required for the award of the CHC52021 Diploma of Community Services. Units have been selected in accordance with the packaging rules and are relevant to the work outcome, local industry requirements and qualification level.

Unit of Competency

Unit Code Unit Name
Core
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety
Electives
CHCCOM003 Develop workplace communication strategies
CHCDIV003 Manage and promote diversity
CHCCSL007 Support counselling clients in decision making processes
CHCCSL003 Facilitate the counselling relationship and process
CHCMHS004 Work collaboratively with the care network and other services
BSBPEF401 Manage personal health and wellbeing
CHCCSL001 Establish and confirm the counselling relationship
CHCCSL002 Apply specialist interpersonal and counselling interview skills

Course Duration

104 weeks (72 weeks study and 32 weeks holidays)

This qualification will be delivered over 104 weeks, including eight terms of 9 weeks study and 32 weeks of holidays.

Delivery Mode and Location

This course will be delivered 14 hours face to face in classroom and 6 hours online per week.

Rockdale Campus

Level 3, 633 Princes Highway Rockdale NSW 2216

Level 1, 507 Princes Highway Rockdale NSW 2216

 

Gosford Campus

Unit 1 and 2, GF, 19-21 Watt St Gosford NSW 2250

Entry Requirement

• Must be 18 years of age or older.
• Must provide proof of school studies which is equivalent to Australian Year 12 or other higher qualifications.
• Must provide valid academic IELTS* of at least 6.0 overall score or equivalent unless exempted or need to submit English Proficiency certificate from an approved ELICOS provider of upper intermediate level or above; or completion of substantial part of studies of at least an AQF Certificate IV qualification or higher within the last 2 years; or have successfully passed the Rockford College English Placement Test. For further details, please refer to the Department of Home Affairs (DOHA) website for Acceptable English and Exemptions.
• Participate in the Course Entry Requirement Interview.
• International Students must meet the Student Visa (SC500) requirements.
* Note that other English Language Test such as PTE and TOEFL can be accepted.

Course Timetables

This course may have various timetables which may vary from term to term.
Students will be notified of their class timetable prior to the commencement of each term.
Please contact our admission team for further information.
E: admissions@rockford.edu.au

Training and Assessment Arrangements

TRAINING ARRANGEMENT

 

Rockford College believes in providing quality education to each student. We offer and deliver high-quality student-focused courses which have been designed to provide students with job-focused skills and expertise to advance and succeed in their academic and professional goals.

 

Our trainers are highly qualified and experienced professional with relevant industry experience and our training materials are practical, up-to-date and industry relevant.

 

Rockford College is fully equipped with infrastructures required to complete students training in an effective manner. Students are required to bring their own laptop with Office 365 (or similar program) to all classes. These costs are not included in course fees. Specifications for laptops and associated costs can be found in the resource’s requirements segment below.
Students are also required to have access to a suitable study place at home or public library to help you complete your self-study component, assessment activities, or participation in online classes.

 

There are different units of competencies in each qualification and our industry experienced qualified trainers will explain the outlines and assessment requirements at the beginning of training of each unit of competency.
Our classes are held in fully equipped classrooms. Students have the option to bring their own laptop that is fully charged, operational that must have Microsoft office or other necessary software installed and a USB Drive.

 

Students will be provided with the list of reference books applicable to each unit prior to commencement of the class which they can purchase directly.

 

During the class, each student will be provided with the learning resources such as student learner guide, power point presentation, formative activities, and where applicable simulated case studies, policies and procedures.

 

ASSESSMENT ARRANGEMENT

Each unit of competency involves combination of several assessment tasks. Assessment methods include writing report, case study, presentation/observations, written research, assignments and questions answers, role play, practical demonstration group projects etc. More information is provided in the International Student Handbook on assessment system, submission guidelines, reassessment arrangements etc.

 

Students are also required to complete 200 hours of work placement as a part of this course in a Community Service Centres and must provide a National Police Check and a Working with Vulnerable registration prior to commencing the work placement.

 

Students are encouraged to find their own work placement during their course of study. Rockford College trainer will assist those students who are unable to find suitable work placement.

 

Rockford College Trainer and Assessor will assess the facility providing the work placement for its suitability and if found acceptable, a Work Placement Agreement will be signed with the work placement service provider.

 

Please contact our admissions team for further information.

 

Email: admissions@rockford.edu.au

 

RESOURCES REQUIREMENTS

 

Students are required to bring their own laptop with Office 365 (or similar program) to all classes. These costs are not included in the course fees. Specifications for laptops and associated costs are included below.

 

Personal Computer Minimum requirements
Processor Intel® or AMD processor with 64-bit support*; 2 GHz or faster processor

Microsoft Windows 10

Operating system Microsoft Windows 10
RAM 10 GB or more of RAM (8 GB recommended)
Hard disk space 3.1 GB or more of available hard-disk space
Monitor resolution 1024 x 768 display (1280×800 recommended) with 16-bit colour and 512 MB or more of dedicated VRAM; 2 GB is recommended.
Graphics processor acceleration requirements OpenGL 2.0-capable system
Internet Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.
MacOS Minimum requirements
Processor Multicore Intel processor with 64-bit support
Operating system Big Sur
RAM 2 GB or more of RAM (8 GB recommended)
Hard disk space 4 GB or more of available hard-disk space for 64-bit installation; additional free space required during installation.
Monitor resolution 1024 x 768 display (1280×800 recommended) with 16-bit colour and 512 MB or more of dedicated VRAM; 2 GB is recommended
Graphics processor acceleration requirements OpenGL 2.0-capable system
Internet Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.
Software Associated costs
Office 365

$109 annually

https://products.office.com/en-au/buy/office

Laptop details Associated costs
Any laptop that meets the specifications above $650 (approximate only)

Course Progress

All International students are required to meet satisfactory course progress to meet their student visa conditions. Please refer to International Student Handbook which is available in our website on the specific support that Rockford College offers to international students. Additional support is provided to those international students who are identified as a risk of not meeting the course progress requirements as per the intervention strategy.

Additional Support

Rockford College is committed to providing ongoing student support to our students. Our support staff will assist students from the time of enrolment until they complete the training program. Our support staff will engage with the individual student in a number of ways in order to understand their needs and provide necessary internal or external support in every step of their journey with the Rockford College, so that they could successfully complete their course.

We will provide wide range of learning support options and resources to assist students if required such as;

• One to one support from the trainers and assessors to assist with their studies.
Additional classes, tutorial, and workshops.
• One to one support from the Administration relating to any student concerns such includes language, literacy and numeracy issues.
• Additional support for learners who come from a non-English speaking background
• Counselling support
• Referral to relevant external services.

Course Credit

In accordance with the requirements of the VET Quality Framework, Rockford College provides the opportunity for students to apply to have prior learning, skills and knowledge recognised and counted in relation to the qualification or units of competence for which they are enrolled. This information is also included in Rockford College International Student Handbook.

International students should be aware that, granting the credit towards the course may affect the duration and fees of the course.

If course credit is approved after the Confirmation of Enrolment has been issued, students will receive a new Confirmation of Enrolment showing a reduced course duration. This may also affect the duration of the student visa holders.

The outcome of the application for credit will be advised in the writing to the students with the changes to the fess and the course duration.

To get details of deferral, suspension and cancellation policy, ESOS framework, accommodation referral and other policies, consult International Student Handbook in our website.

Please contact our admissions team for further details.

Email: admissions@rockford.edu.au

Costs

The costs for this course are as follows:

Enrolment fee: $250 (non-refundable)

Tuition fee: $24,000

Materials fee (non-tuition fee): $150 per Term. $1,200 for 8 terms.

Work placement arrangement administration charges (non-tuition fee): $500

Total course fee: $25,950

Note: Material fees include Student Learner Guide, PowerPoint Presentation Handouts, Learning Handouts in the class and does not include reference books which student can purchase directly.

There may be other costs associated with the work placement component of the course as required by the work placement provider. Students may be required to purchase their own uniform and other personal protective clothing and pay for;
– Working with Vulnerable People registration ($19)
– National Police Check ($45.00)
– Vaccination etc.

These costs may vary from time to time and students are required to do their own research in relation to these costs.

Please go through the International Student Handbook which outlines the detail payment terms and conditions. Furthermore, a detail payment plan and payment arrangements including any additional charges that may be applicable are provided in the letter of offer and written agreement.

Students need to review the detail payment plan before accepting the offer.

Rockford College reserves the right to vary the tuition fees and/ or other charges from time to time.
However, once the student is enrolled into a course, the fees will be same for the normal duration of that course. Updated fee structure will be applicable if student fails to complete the course in due time and on the extended period.

Please contact admissions for current course fees and associated charges.
Email: admissions@rockford.edu.au

How to Enroll

Student can apply by completing online student application form with relevant suppoting documents. Students have option to apply directly with Rockford College or through an authorized representative of Rockford College.
For details application process, please visit our website www.rockford.edu.au

Contact Us

Rockford College
Level 3, 633 Princes Highway Rockdale NSW 2216
Mon – Fri, 8:00AM – 5:00PM (AEST)
E: admissions@rockford.edu.au
P: (02) 85934200